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Account Issues
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Can I create multiple C.A.T.S. accounts on one device?
No, unfortunately, you cannot. In order to use multiple C.A.T.S. accounts at the same time, you will need multiple devices. Please DO N...
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Account progress on Apple Devices
🍎iOS You can save and sync your iOS account in iCloud. Easy-peasy! How to save progress1. Start the game and open the game settings.2....
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Can I play on one C.A.T.S. account using two different devices? (Android)
Yes, you can. Make sure that Cloud synchronization is turned on in game Options on the device that has your progress. Then do the follo...
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Can I play on one C.A.T.S. account using devices with different OS (iOS, Android, etc.)?
Currently, some users are unable to play on different platforms. We are working on the most convenient way to synchronize your progress. Sta...
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Someone is playing under my account!
If you have noticed unusual changes in the game, it is possible that someone else who has access to your device (it could even be a friend o...
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I lost resources due to disconnection. Can I get them back?
Sometimes unforeseen circumstances happen in the game. However, the good news is that the game is protected from such incidents. Even if you...
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How can I disable in-app purchases?
You can find detailed instructions on how to prevent accidental/unauthorized in-app purchases here: iOSAndroid
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Restrictions on progress transfer
We regret to inform you that, due to technical limitations, it is not possible to recover some accounts that were offline up to and includin...
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Account progress on Android
🤖AndroidYou can save and sync your Android account in Google Play. Easy-peasy! If your device doesn't have Google services installed, ...
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Account deletion request
If you want to completely remove your account from the game, please, do the following steps:Launch the game, go to Settings → Help → Choose ...
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How do I restore my progress?
To restore your game progress from the iCloud or Android Cloud, you must first save it there. You can toggle the cloud synchronization on an...